Operations Manager Opportunity at STEPS Public Art

Crossroads by Kseniya Tsoy. Photo by Jae Yang

We’re hiring an Operations Manager to join our team!

Application Deadline: July 17, 2024
Anticipated Start Date: August 19, 2024
Location: Hybrid position with minimum 2 days in Downtown Toronto office

STEPS Public Art is seeking an energetic and organized problem solver with a passion for systems design and keeping things orderly. Our ideal candidate will thrive in a fast-paced and dynamic team. You have experience jumping in and putting processes in place that make an improvement on what has been built while being respectful of the work that has come before.

You relish making sense of things, anticipating problems, and fixing them. You’re good at keeping information confidential. You thrive on each day being different and presenting new opportunities and challenges.

If you’re organized with strong attention to detail, not easy to overwhelm, have a positive attitude, and ready to make a big impact on our operations, we look forward to meeting you!

Expected Outcomes:

  • Identify, coordinate, and implement operational solutions in support of strategic goals
  • Ensure project and program efficiency and compliance
  • Monitor financial information for accurate forecasting and financial administration
  • Organize and enforce team accountability for revenue generation activities
  • Support and motivate the team for enhanced operations
  • Contribute to a work environment that supports efficiency

Essential Competencies:

  • Project Management: Proven ability to manage successful and timely projects
  • Strategic Thinking and Planning: Skilled in developing and executing plans to achieve strategic objectives efficiently
  • Business Development: Experience in driving sustainable business growth through strategic thinking, market insight, and adept relationship-building
  • Financial Acumen: Creating, managing, and optimizing budgets to ensure that resources are allocated efficiently
  • Compliance and Quality Assurance: Ability to establish and maintain standards of excellence in operations to ensure program effectiveness and stakeholder satisfaction
  • Interpersonal: Great interpersonal skills demonstrated by commitment to diplomatically work on a collaborative team with colleagues, clients, and partners with fluctuating high-pressure needs
  • Problem Solving: Critical thinking to understand underlying issues, including keeping a solutions-oriented approach and exercising a high degree of creativity
  • Communication: Clear and confident verbal in-person and via phone/web conferencing communication skills and strong writing skills
  • Cultural Sensitivity: Demonstrated intersectional cross-cultural sensitivity when working with equity-deserving stakeholders and staff
  • Self-motivation: High level of professionalism—a punctual, quick-learning, and service-oriented self-starter who is detail-oriented, able to prioritize, and self-manage responsibilities

Compensation and Benefits:

  • Salary Range: $50,000 – $55,000, commensurate with experience
  • Supplemental health, dental, optical, and limited life insurance benefits (including travel assist coverage) following a probationary period
  • Bonus plan
  • Maternity/paternity leave policy with supplemental benefits
  • Extensive time-off (such as National Day for Truth and Reconciliation, float days, end of year wind-down period, birthdays, lieu time policy)
  • Staff are supported in their professional development through a combination of all staff and targeted individual development opportunities, including but not limited to training, mentorship, and external conference/event participation
  • Flexible working arrangement policies provide staff with remote working, as well as alternative scheduling options
  • Travel reimbursement and car-share program

Visit Careers for more information about our workplace culture and benefits.

Qualifications and Skills:

  • Postsecondary education in arts management, business, human resources or a relevant field
  • 2+ years of successful operations coordination experience in a fast-paced nonprofit, agency or start-up environment
  • A high degree of creativity and resourcefulness in response to diverse problem solving challenges
  • Passionate about refining organizational systems and procedures for increased efficiency, in service of equity and sustainability goals
  • Desire to improve our services and partnerships to take them to the next level
  • Strong organizational skills, including attention to detail, setting priorities, tracking, and juggling competing deadlines
  • Great interpersonal skills, including meaningful collaboration with external groups on joint projects, as well as openly and respectfully communicating with colleagues
  • Strong leadership and decision-making skills, including effective delegation as needed
  • Comfortable with numbers, including reviewing financial reports, quotes, invoices, and contracts
  • High level of professionalism — you are a punctual, quick-learning, and customer service-oriented self-starter
  • Independent, self-motivated, and achievement-oriented worker able to self-manage tasks and responsibilities
  • Able to work in collaborative teams
  • An open-minded attitude that shines when working with equity-deserving communities
  • Commitment to organizational development through respectful feedback cycles
  • Proficiency with Microsoft Office, Zoom, and Google Workspace
  • Capacity to diplomatically work with partners who have fluctuating high-pressure needs
  • Commitment to working within an equity framework with strong cross-cultural sensitivity
  • At least 2 days per week in the office
  • Ability to work occasional evenings and weekends
  • Full valid Ontario driver’s license or willingness to obtain one within one year (nice-to-have)
  • Experience leading operational projects or initiatives (nice-to-have)
  • Experience with Salesforce or other Customer Relationship Management (CRM) platforms considered an asset (nice-to-have)
  • Comfortable working within an open office environment and via video conferencing technology (nice-to-have)

Physical demands include regular office work; occasional movement of materials within the office or to project sites; occasional driving of the organizational vehicle; and occasional lifting of objects (up to 40 lbs).

Application Process:

View the full job posting and apply via the online portal by no later than Wednesday, July 17, 2024 at 12:00 PM (Noon) Eastern Time.

Applications will not be accepted by email. Due to the high volume of applications, only shortlisted candidates will be contacted for an interview via video-conferencing. While we appreciate the interest of all applicants, we can only communicate with those shortlisted for an interview.

STEPS is dedicated to fostering a diverse and inclusive workplace. We believe that diversity enriches our company culture, enhances our creativity, and drives innovation. We encourage applications from all qualified candidates legally able to work in Canada that represent the full diversity of communities, including complexities of intersecting identities such as ability, age, class, gender, race, and sexual orientation.

We’re committed to providing accommodations to individuals with disabilities or special needs throughout the recruitment process. If you require accommodations to apply for this opportunity, please provide additional information via the application portal or contact information below.

STEPS Public Art logo

STEPS Public Art
39 Queens Quay E, Unit 100, Toronto