Operations Manager, UrbanArts

Operations Manager

Full-time, Permanent
Salary Range: $52,000 to $58,000
Application Deadline: July 3, 2022
Role is Onsite, with aspects of remote work

Position Description:

An integral part of the management team of UrbanArts, the Manager of Operations & Administration reports to and works with the Executive Director in managing all facets of UrbanArts operations. Involved with most essential aspects of daily operations, the Operations Manager (OM) is the strategic link between the many aspects of organizational development and the organization’s sustainability. The Operations Manager has primary responsibility for managing and coordinating organizational operations within and across several functional areas. Scope of responsibility includes directing or overseeing areas such as finance, funding/development, human resources and volunteer management, administration, information technology, and facilities management. The successful candidate will have a track record of managing multiple stakeholders across an organization to drive efficiencies, operational excellence and improvements. This is a key-role supporting the Executive Director and the Board of Directors and will require a detail-oriented and tactical individual capable of supporting organization-wide planning, development, and communication activities, as needed.

Primary Responsibilities:

  • As part of the management team, the Operations Manager leads in the development and delivery of effective human resources policies and best practices in response to identified staff and volunteer operational training and professional development needs
  • Develops plans and strategies to meet UrbanArts long- and short-term human resource requirements through establishing a robust policy framework and strategic best practises
  • Works with the management team to develop and oversee processes for hiring and talent development, and leads the development of an organization-wide talent management strategy that speaks to compensation and benefits, recruitment, training, performance evaluation, and professional development
  • Develops effective tools and protocols for ensuring that interns placed with UrbanArts have a meaningful learning experience.
  • Establishes and maintains effective relationships with senior and government officials, members, funding sources, volunteers, community groups, etc.
  • Develops and implements the revenue generation strategies, in collaboration with the Executive Director and the Development & Communications Coordinator on contributed revenue (grants, donations, etc.), earned revenue opportunities (membership, sponsorship, events, workshops and murals) and marketing and communications
  • Overseas the outreach, communications, fundraising, and development activities required to meet UrbanArts marketing and programming needs
  • Works with the management team to prepare, monitor, review and communicate individual program and project budgets by maintaining effective protocols for recording and tracking financial and statistical data
  • Manages the development and maintenance of UrbanArts’ IT infrastructure and technology resources.
  • Provides leadership support, direction and coaching to staff, volunteers, and clients of UrbanArts, with responsibilities for systems support (financial, statistical, communications)
  • Oversees special projects, activities and events and ensures all aspects of projects are conducted expeditiously and are consistent with UA’s objectives and policies
  • Provides leadership and support for the administrative and operational functions (including facilities, bookkeeping, scheduling, statistical data management, communications, planning and reporting)
  • Organizes and supervises the resources (human and financial) required to position UrbanArts as an integral community advocate through the management of the marketing, communications and special projects functions
  • Manages the ongoing facility development, security, and maintenance requirements of a multi- site organization to remain compliant with municipal and provincial regulatory requirements and advises the Executive Director of any facilities management issues
  • Develops administrative systems, processes, and policies to enhance operations and improve management reporting, operation processes, organizational planning, and information flow
  • With the Executive Director, oversees and monitors approved budgets and expenditures for all operations, programs, projects and events in accordance with UrbanArts’ financial controls and administrative procedures.
  • Leads the annual budget planning cycle with the Executive Director to ensure growth, sustainable capacity and stability
  • Leads the auditing and financial reporting process with the Executive Director and Finance Committee
  • Oversees major program/project/event/consultant contracts, priorities, schedules, and resource requirements including directing and monitoring the work of consultants, contractors, and vendors.

Requirements Knowledge / Skills / Abilities / Qualifications:

  • Post-secondary education in a related field (arts, arts administration, business administration, community arts) or equivalent education and work experience in operations management
  • Minimum 3-5 years’ experience relevant to the position with at least 3 years in a management role
  • Substantial experience with staff, administration, and facilities oversight, preferably in a non-profit, arts, or youth-serving organization
  • Substantial experience managing and providing mentorship and guidance to staff, artists, learners, interns/volunteers
  • Broad knowledge of Human Resources and accounting principles preferably with experience in, or knowledge of Not-for-profit accounting standards
  • Financial management experience, including budgeting, forecasting, electronic banking, reporting, analysis, and full cycle financial operations
  • Proficiency in accounting software (QuickBooks)
  • Experience with equity, diversity, inclusion and anti-oppression practices and policies
  • Strong knowledge and experience working with artists, client groups/stakeholders
  • Experience working with marginalized youth, seniors and other residents
  • Knowledge and understanding of community arts practices and principles and commitment to inclusive community-engaged arts
  • Knowledgeable in Toronto’s arts community and understanding of the political and social context and/or issues related to the arts sector within the City of Toronto
  • Background and interest in interdisciplinary, visual arts and/or curatorial practices
  • Experience with creating and implementing innovative and impactful events and special projects for multi-generational, multi-ethnic audiences and skill levels utilizing a community arts lens
  • Demonstrated experience with audience engagement and evaluation practices
  • Experience with project management, creating and managing budgets, income generation and event production


  • Strategical thinker to plan, organize and execute effectively
  • Proven capacity in problem solving, delegation, coaching, conflict resolution and interpersonal skills
  • Ability to assume leadership and take initiative, collaborate with, and support others.
  • Proficient leadership methodologies that inspire and encourage collaboration and enhance organizational effectiveness
  • Strong organizational and time management skills
  • Excellent interpersonal, organizational and communication skills
  • Strong communication skills (verbal and written) using effective tools and techniques
  • Ability to facilitate timely and effective solution-based decision making
  • Strong computer skills: proficiency with Mac and/or Windows operating systems with a great working knowledge of Microsoft and Google based platforms, social media platforms, and proficiency with/high aptitude to learn other programs and applications (e.g., databases, graphics, web utilities)


  • Knowledge of CADAC online arts data reporting platform
  • Experience with project management software
  • Experience with Customer Relationship Management software
  • Driver’s License and access to a vehicle
  • Vulnerable Sector Check
  • First Aid training

Please submit resume and cover letter detailing your experience and qualifications to: Hiring Committee, UrbanArts at hr@urbanartstoronto.org

UrbanArts logo

5 Bartonville Avenue East, Toronto, ON M6M 2B1
34 John Street, Toronto, ON M9N 1J3

Social Media: @UrbanArtsTO