Director of Member Services, Directors Guild of Canada Ontario


Director of Member Services
Directors Guild of Canada Ontario

Organization Description

The Directors Guild of Canada Ontario (DGC Ontario) is a provincial labour organization representing more than 3,000 key creative and logistical personnel working in the screen-based industries in the areas of direction, assistant direction, design, production management, locations, accounting and editing. DGC Ontario secures work opportunities for its Members, represents their interests through the negotiation and administration of collective agreements, and engages in extensive industry advocacy and lobbying activities at the provincial and municipal levels.

Job Description

Reporting to the Executive Director, the Director of Member Services is responsible for leading the management, planning, development, evaluation, and continuous improvement of Member Services for DGC Ontario as a member-driven organization. The Director of Member Services ensures an accessible and positive experience for new Member admissions, while overseeing Membership status changes and Member training and professional development programming.

Member Intake & Member Status

  • Develops and manages policies and administrative procedures for DGC Ontario Membership entry, including Member admissions and Guild Apprentice Program (GAP) intake, rejoining Members and Apprentices, as well as current Member upgrades and other status changes within and between caucuses
  • Develops outreach/recruitment programs, and participates at various industry-related events and employment expositions as DGC Ontario’s public representative
  • Delivers presentations and participates in panel discussions about DGC Ontario at educational organizations and other institutions

Professional Development & Training and Workforce Development

  • Provides strategic guidance and counsel for all aspects of the PD&T program, including but not limited to exploring new course offerings and delivery methods, as well as selection of instructors and program scheduling
  • Reviews and provides input for proposed annual budget
  • Acts as a leader, resource and/or instructor for the PD & T program courses when required
  • Oversees and helps to develop third-party program partnerships for workforce development and other Membership recruitment and skills upgrading initiatives

Administrative Management

  • Maintains a strong working knowledge of the DGC Ontario Constitution/By-law
  • Manages day-to-day operations, staff and allocated department resources; provides coaching and mentorship guidance for staff
  • Provides Member Services leadership, guidance and input to the Executive Board Membership Chair and Caucus Representatives on Membership and PD&T matters, and collaborates with them to resolve caucus-specific training and Membership issues
  • Oversees the Advantage program for DGC Ontario Members
  • Compiles and prepares Membership statistics for senior management and the Executive Board, and for presentation at Member meetings

Member Relations

  • Manages the preparation of key notices/communications to and for Members including but not limited to content creation and updates to the website, Member Service-related emails, and Newsletter items, etc.
  • Advises departmental staff on handling of miscellaneous Member requests and queries

Required Skills or Training

  • Post- secondary degree or diploma, or equivalent experience
  • Excellent management and critical thinking skills
  • Experience with membership-based organizations and/or previous industry experience a must
  • Background in education and/or workforce development an asset
  • Strong decision-making skills in leading, managing and motivating staff
  • Excellent written and verbal communication skills
  • Ability to establish and maintain positive and collaborative working relationships with peers, executives, staff, members, and third-party stakeholders
  • Strong public speaker
  • Ability to maintain a positive member service orientation and inspire the same in staff
  • Proficient with Windows and Microsoft Office software suite including Outlook, Word, Excel, PowerPoint, and FileMaker or equivalent

Additional Information

  • Travel may be required, along with occasional weekend and evening work
  • DGC Ontario is currently on a hybrid model of in-office and remote work. As we continue to evaluate the situation, the balance of time in the office and remote work is guided by organizational needs and will be discussed with the Executive Director

How to Apply

Please submit a cover letter and resume no later than Monday, November 15, 2021 to:

Incomplete submissions will not be considered.
No phone calls please. We thank all applicants, however only those being considered for an interview will be contacted directly.

DGC Ontario is an equal opportunity employer committed to fostering a diverse, inclusive and discrimination-free work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.