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Assistant Vice President (AVP), Visitor Experience
Royal Ontario Museum

THE ORGANIZATION

The Royal Ontario Museum (ROM) is Canada’s largest museum and among the most comprehensive in North America, with collections and exhibitions that span the globe and cut across time. There are few institutions in the world that have greater depth and scope. In combining an encyclopedic museum of cultures with that of natural history, the ROM offers an exceptional breadth of experience to visitors and scholars from around the world; we realize more acutely now that nature and humanity are intertwined, and the ROM offers many examples in its collections and programs of these fundamental relationships.

As a contemporary Museum, the ROM continues to evolve, redefine/reimagine itself and embrace innovation. The ROM is focused on deepening its connection with visitors; animating the museum experience; opening its doors wider to communities and being a catalyst for new ideas. The Museum is committed to introducing innovative ways to employ the newest technologies to create a physical and digital institution for the 21st century. This includes animating the museum by creating immersive, interactive and engaging visitor experiences.

In 2017/18, the ROM welcomed more than 1.4 million visitors from Canada and around the world. This represents the highest attendance of any single museum in Canada and ranks 9th in North America.


THE POSITION

The Assistant Vice President (AVP), Visitor Experience will deliver a visitor perspective for all the touchpoints of the ROM experience and be responsible for ensuring that a visitor’s first and last impressions feel personalized and exceed expectations. The AVP, Visitor Experience possesses a commitment to excellent customer service in all areas of the Museum, from information and ticketing, front-of-house sales, to orientation, physical comfort, special services and traffic flow.

Working with the Chief Marketing & Communications Officer and senior staff, the successful candidate will bring a large-scale, tangible expression of his/her creativity to advance a cohesive and inspirational visitor experience at the ROM. S/he has a passion and commitment to innovation and dynamic leadership with a deep understanding of exceptional customer service.

For more information on the role, please visit https://www.rom.on.ca/en/join-us/jobs


HOW TO APPLY

Please submit your application by emailing your cover letter and résumé no later than January 15th, 2019 to: ROM@searchlightcanada.com

The ROM is an equal-opportunity employer and committed to fair and accessible employment practices. Upon request, suitable accommodations are available under the Accessibility for Ontarians with Disabilities Act (AODA) for applicants invited to an interview.

We thank applicants for their interest, however, only those advancing in the process will be contacted.

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